Last Updated: October 2026
At Aura Avenue, we respect your privacy and are committed to protecting the personal information you provide when you visit our website, create an account, place an order, contact us, or otherwise interact with our services.
This Privacy Policy explains the types of information we may collect, how we use it, and the choices available to you.
Information We Collect
When you use our website or place an order, we may collect information such as:
- Your name
- Phone number
- Email address
- Billing and delivery address
- Order and purchase information
- Account information, if you create an account
- Communications you send to us
- Technical information such as your IP address, browser type, device information and website activity
How We Use Your Information
We may use your information to:
- Process and fulfil your orders
- Arrange delivery or collection of your purchases
- Process payments and confirm transactions
- Communicate with you regarding your orders
- Provide customer support
- Manage your customer account
- Improve our website, products and services
- Prevent fraudulent or unauthorized transactions
- Send marketing communications where you have consented to receive them
- Comply with applicable legal and regulatory requirements
Payments
Payments made through our website may be processed by third-party payment service providers.
Aura Avenue does not necessarily receive or store your complete card or mobile-money payment credentials. Payment providers may collect and process certain information according to their own privacy and security policies.
Delivery Information
Where delivery is required, we may provide necessary information such as your name, phone number and delivery address to delivery or logistics providers for the purpose of completing your order.
They should only receive information reasonably necessary to perform the delivery service.
Cookies and Website Analytics
Our website may use cookies and similar technologies to operate essential website features, remember preferences, understand how visitors use the website and improve the shopping experience.
Some third-party services integrated with our website may also place cookies or collect information, subject to their respective privacy practices.
Where required, you may be given options to manage your cookie preferences.
Marketing and Advertising
With your consent or where otherwise permitted by applicable law, Aura Avenue may use your contact information to send information about products, promotions, offers and other business updates.
Our website may also use advertising and analytics technologies from third-party platforms to understand the effectiveness of our advertising.
You can unsubscribe from direct marketing communications using the available unsubscribe method or by contacting us.
How We Protect Your Information
We take reasonable administrative and technical measures to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.
However, no internet-based system can guarantee absolute security.
How Long We Keep Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, maintaining appropriate business and transaction records, resolving disputes and meeting legal, tax or regulatory requirements.
Sharing Your Information
We may share information with service providers where necessary to operate our business, including:
- Payment processors
- Delivery and logistics providers
- Website hosting and technical service providers
- Email, messaging and customer communication providers
- Analytics and advertising providers
- Professional advisers or authorities where required by law
We do not sell customers’ personal information.
Your Privacy Rights
Subject to applicable law, you may have the right to request access to personal information we hold about you, request corrections to inaccurate information, object to or restrict certain processing, withdraw consent where processing is based on consent, or request deletion of certain personal information.
Some information may need to be retained where required for legitimate business, legal, tax or regulatory purposes.
Third-Party Links
Our website may contain links to third-party websites or services. Aura Avenue is not responsible for the privacy practices of third-party websites, and we encourage customers to review their privacy policies when using those services.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our website, business practices, services or legal requirements.
Any updated version will be published on this page with a revised Last Updated date.
Contact Us
If you have questions about this Privacy Policy or how your personal information is handled, please contact:
Aura Avenue
Accra, Ghana
Website: auraavenueparfume.com
Email: auraavenueparfumes@gmail.com
Phone/WhatsApp: 0543792801